Shipping Policy

Last updated: December 2025

At My Store, we are committed to delivering your order quickly and securely. This shipping policy outlines our shipping methods, delivery times, and costs.

We ship worldwide and offer various shipping options to meet your needs.

Shipping Regions

We Ship To:

  • Domestic: Hong Kong (all regions)
  • International: United States, Canada, United Kingdom, Australia, Japan, South Korea, Singapore, Malaysia, New Zealand, and most European countries

If your country is not listed, please contact us at lunariqfortonight@outlook.com to inquire about availability.

Processing Time

Orders are typically processed within 1-2 business days (Monday-Friday, excluding public holidays).

Please note:

  • Orders placed on weekends or holidays will be processed on the next business day
  • During peak seasons (holidays, sales events), processing may take 2-3 business days
  • You will receive an email confirmation once your order has been shipped with tracking information

Shipping Methods & Costs

Domestic Shipping (Hong Kong)

Method Delivery Time Cost
Standard Shipping 3-5 business days €5.99
Heavy Goods Shipping 3-5 business days €8.99

International Shipping

Method Delivery Time Cost
Standard International 7-14 business days €8.99
Express International 3-7 business days €23.99

Free Shipping

Enjoy FREE standard shipping on all orders over €59.99 (domestic and international)!

Order Tracking

Once your order ships, you will receive:

  • A shipping confirmation email with your tracking number
  • A link to track your package in real-time
  • Estimated delivery date

You can also track your order by logging into your account and viewing your order history.

Delivery

Delivery times are estimates and may vary due to:

  • Customs clearance delays (for international orders)
  • Weather conditions
  • Carrier delays
  • Remote or rural locations
  • Public holidays

We are not responsible for delays caused by circumstances beyond our control.

Signature Required

For security purposes, some shipments may require a signature upon delivery. If you're not available, the carrier will leave a notice with instructions for redelivery or pickup.

International Shipping Cost

All international orders are shipped duties paid, meaning any applicable duties and taxes are covered upfront—so there are no unexpected charges upon delivery.

Orders are fulfilled and shipped from the nearest fulfillment center based on your region.

Please note that the delivery date may vary depending on your region.

Shipping Restrictions

Due to shipping regulations, we cannot ship to:

  • P.O. boxes (for certain products)
  • Military APO/FPO addresses (contact us for options)
  • Countries with trade restrictions

Lost or Damaged Packages

Lost Packages

If your tracking shows your package as delivered but you haven't received it:

  1. Check with neighbors or building management
  2. Verify the shipping address on your order
  3. Wait 24-48 hours (sometimes carriers mark packages as delivered early)
  4. Contact us at lunariqfortonight@outlook.com if you still can't locate your package

Damaged Packages

If your package arrives damaged:

  • Take photos of the damaged packaging and product
  • Contact us within 48 hours at lunariqfortonight@outlook.com
  • Include your order number and photos
  • We will arrange for a replacement or refund

Address Changes

Please ensure your shipping address is correct before completing your order. Once an order has been processed and shipped, we cannot change the delivery address.

If you need to update your address before shipping, contact us immediately at lunariqfortonight@outlook.com.

Contact Us

If you have any questions about shipping or need assistance with your order, please contact us:

Email: lunariqfortonight@outlook.com
Customer Service: lunariqfortonight@outlook.com
Response Time: Within 24-48 hours

© 2025 Lunariq. All rights reserved.